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Health Safety Net Customer Service


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Protect Your Health Insurance: Report Changes to HSN

Important Notice for Health Safety Net (HSN) Recipients

The Health Safety Net (HSN) provides essential health insurance coverage to low-income Massachusetts residents. To ensure that you continue to receive coverage, it is crucial to report any changes that may affect your eligibility promptly.

What Changes Should I Report?

  • Changes in income or household size
  • Changes in address or phone number
  • Changes in employment or other income sources
  • Changes in health status or healthcare needs

How to Report Changes

To report changes, you can contact HSN by phone, email, or mail using the following options:

  • WEB HSN Customer Service Line: 800-609-7232
  • Email: HSN@mass.gov
  • Mailing Address: 100 Hancock Street Quincy MA 02171

Consequences of Failing to Report Changes

Failure to report changes promptly may result in:

  • Loss of current HSN coverage
  • Overpayment of benefits, which may need to be repaid
  • Denial of future HSN coverage eligibility

Additional Resources

For more information on HSN, please visit the following resources:

Conclusion

Reporting changes to HSN promptly is essential to maintaining your health insurance coverage. By following these guidelines, you can ensure that you continue to receive the vital healthcare services you need.



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